Autori: Rakic Zoran
| Naslov | Process management as basis for quality management in service industry (Article) |
| Autori | Radovic Milic Camilovic Slobodan Rakic Zoran Simeunovic Barbara Tomasevic Ivan B Stojanovic Dragana D |
| Info | TECHNICS TECHNOLOGIES EDUCATION MANAGEMENT-TTEM, (2012), vol. 7 br. 2, str. 608-613 |
| Ispravka | ISI/Web of Science Elečas Rang časopisa Citati: ISI/Web of Science Scopus |
