Autori: Leposavic Zorica
| Naslov | Parameters of Efficiency of Contact Center (Proceedings Paper) |
| Autori | Leposavic Zorica Vukasinovic Marijana M |
| Info | 2015 23RD TELECOMMUNICATIONS FORUM TELFOR (TELFOR), (2015), vol. br. , str. 33-36 |
| Ispravka | ISI/Web of Science Citati: ISI/Web of Science |
