Autori: Gavranovic Mladen
| Naslov | A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model (Article) |
| Autori | Prentkovskis Olegas Erceg Zivko Stevic Zeljko Tanackov Ilija J Vasiljevic Marko Gavranovic Mladen |
| Info | SYMMETRY-BASEL, (2018), vol. 10 br. 12, str. - |
| Ispravka | ISI/Web of Science Članak Elečas Rang časopisa Citati: ISI/Web of Science Scopus |
