@ARTICLE{
author={Zivaljevic Aleksandra A,Zakic Katarina M,Bevanda Vuk},
year={2022},
title={What would QMS implementation really bring to a company?- Theoretical review on benefits and disadvantages researched in practice},
journal={JOURNAL OF ORGANIZATIONAL CHANGE MANAGEMENT},
volume={35},
number={6},
pages={805-845},
document_type={Review},
} 

@ARTICLE{
author={Zivaljevic Aleksandra A,Mitrovic Zivko,Petkovic Maja},
year={2013},
title={Conceptual and mathematical model for quality improvement in health care},
journal={SERVICE INDUSTRIES JOURNAL},
volume={33},
number={5},
pages={516-541},
document_type={Article},
}