@ARTICLE{
author={Velimirovic Dragana,Markovic Milan,Velimirovic Milan},
year={2026},
title={Integrated Open/Closed Queuing Serving System, Applied to Automotive Maintenance Workshop Capacity Optimization},
journal={ACTA POLYTECHNICA HUNGARICA},
volume={23},
number={2},
pages={241-261},
document_type={Article},
} 

@ARTICLE{
author={Velimirovic Milan,Velimirovic Dragana,Micovic Aleksandar M,Popovic Vladimir M},
year={2024},
title={Market Performance and Customer Satisfaction Relation in Automotive Sales, Maintenance, and other Services},
journal={TEHNICKI VJESNIK-TECHNICAL GAZETTE},
volume={31},
number={6},
pages={2064-2071},
document_type={Article},
}