@ARTICLE{
author={Velimirovic Milan,Velimirovic Dragana,Micovic Aleksandar M,Popovic Vladimir M},
year={2024},
title={Market Performance and Customer Satisfaction Relation in Automotive Sales, Maintenance, and other Services},
journal={TEHNICKI VJESNIK-TECHNICAL GAZETTE},
volume={31},
number={6},
pages={2064-2071},
document_type={Article},
} 

@ARTICLE{
author={Velimirovic Dragana,Duboka Cedomir,Velimirovic Maja M},
year={2022},
title={Quality of Service Management in Automotive Service Stations},
journal={FME TRANSACTIONS},
volume={50},
number={1},
pages={131-138},
document_type={Article},
} 

@ARTICLE{
author={Velimirovic Dragana,Duboka Cedomir,Damnjanovic Predrag},
year={2016},
title={Automotive Maintenance Quality of Service Influencing Factors},
journal={TEHNICKI VJESNIK-TECHNICAL GAZETTE},
volume={23},
number={5},
pages={1431-1438},
document_type={Article},
}