@ARTICLE{
author={Medic Adisa,Kosovac Amel,Muharemovic Ermin,Krstic Mladen,Begovic Muhamed,Tadic Snezana,Kalem Aida},
year={2026},
title={Customer Satisfaction in City Delivery Systems and Its Implications for Delivery Efficiency and Environmental Impacts: A Machine Learning Analysis},
journal={SUSTAINABILITY},
volume={18},
number={15},
pages={-},
document_type={Article},
}