@ARTICLE{
author={Melovic Boban,Rondovic Biljana,Mitrovic Veljkovic Slavica,Batic-Ocovaj Sanja,Dabic Marina},
year={2022},
title={Electronic Customer Relationship Management Assimilation in Southeastern European Companies-Cluster Analysis},
journal={IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT},
volume={69},
number={4},
pages={1081-1100},
document_type={Article},
} 

@ARTICLE{
author={Rondovic Biljana,Melovic Boban,Mitrovic Slavica,Batic-Ocovaj Sanja},
year={2018},
title={Determinants of ECRM Adoption and Diffusion-Multistage Analysis in the South-Eastern Europe},
journal={TRANSFORMATIONS IN BUSINESS & ECONOMICS},
volume={17},
number={3C},
pages={328-346},
document_type={Article},
} 

@ARTICLE{
author={Melovic Boban,Rondovic Biljana,Mitrovic Slavica,Shoshinov Vitaly},
year={2018},
title={Quality as a Determinant of the Customer's Satisfaction on the Mobile Communication Market},
journal={INTERNATIONAL SCIENTIFIC CONFERENCE ENERGY MANAGEMENT OF MUNICIPAL TRANSPORTATION FACILITIES AND TRANSPORT, EMMFT 2017},
volume={692},
number={},
pages={1282-1295},
document_type={Proceedings Paper},
} 

@ARTICLE{
author={Melovic Boban,Mitrovic Slavica,Rondovic Biljana,Alpackaya Irina},
year={2018},
title={Green (Ecological) Marketing in Terms of Sustainable Development and Building a Healthy Environment},
journal={INTERNATIONAL SCIENTIFIC CONFERENCE ENERGY MANAGEMENT OF MUNICIPAL TRANSPORTATION FACILITIES AND TRANSPORT, EMMFT 2017},
volume={692},
number={},
pages={1265-1281},
document_type={Proceedings Paper},
}