@ARTICLE{
author={Trajkovic Dusan V,Ruso Jelena V,Rakic Ana S,Filipovic Jovan V},
year={2025},
title={Mapping conformity assessment bodies in the Republic of Serbia: focus on ISO/IEC 17025 accredited laboratories},
journal={ACCREDITATION AND QUALITY ASSURANCE},
volume={},
number={},
pages={-},
document_type={Article; Early Access},
} 

@ARTICLE{
author={Ruso Jelena V,Milosevic Isidora M,Stojanovic Andjelka B,Glogovac Maja,Rakic Ana S,Arsic Sanela S},
year={2024},
title={Regional variations in digital transformation: the impact of industry 5.0 on business quality performance},
journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE},
volume={},
number={},
pages={-},
document_type={Article; Early Access},
} 

@ARTICLE{
author={Arsic Sanela S,Ruso Jelena V,Milosevic Isidora M,Rakic Ana S,Glogovac Maja,Filipovic Jovan V},
year={2023},
title={The Quality Indicators of E-learning: Business vs. Education},
journal={CROATIAN JOURNAL OF EDUCATION-HRVATSKI CASOPIS ZA ODGOJ I OBRAZOVANJE},
volume={25},
number={4},
pages={1103-1137},
document_type={Article},
} 

@ARTICLE{
author={Milosevic Isidora M,Ruso Jelena V,Rakic Ana S,Arsic Sanela S,Nikolic Djordje M},
year={2023},
title={Students' Behavioural Intention Regarding E-Learning During the COVID-19 Pandemic},
journal={CROATIAN JOURNAL OF EDUCATION-HRVATSKI CASOPIS ZA ODGOJ I OBRAZOVANJE},
volume={25},
number={1},
pages={139-177},
document_type={Article},
} 

@ARTICLE{
author={Glogovac Maja,Ruso Jelena V,Arsic Sanela S,Rakic Ana S,Milosevic Isidora M},
year={2023},
title={Leadership for Quality 4.0 Improvement, Learning, and Innovation},
journal={ENGINEERING MANAGEMENT JOURNAL},
volume={35},
number={3},
pages={313-329},
document_type={Article},
} 

@ARTICLE{
author={Milosevic Isidora M,Arsic Sanela S,Glogovac Maja,Rakic Ana S,Ruso Jelena V},
year={2022},
title={Industry 4.0: Limitation Or Benefit for Success?},
journal={SERBIAN JOURNAL OF MANAGEMENT},
volume={17},
number={1},
pages={85-98},
document_type={Article},
} 

@ARTICLE{
author={Milosevic Isidora M,Ruso Jelena V,Glogovac Maja,Arsic Sanela S,Rakic Ana S},
year={2022},
title={An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.0},
journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE},
volume={33},
number={15-16},
pages={1896-1912},
document_type={Article},
} 

@ARTICLE{
author={Rakic Ana S,Milosevic Isidora M,Filipovic Jovan V},
year={2022},
title={Standards and Standardization Practices: Does Organization Size Matter?},
journal={ENGINEERING MANAGEMENT JOURNAL},
volume={34},
number={2},
pages={291-301},
document_type={Article},
} 

@ARTICLE{
author={Rajic Tamara N,Rakic Ana S,Milosevic Isidora M},
year={2021},
title={Modelling Health Care Customer Satisfaction: Evidence from Serbia},
journal={SERBIAN JOURNAL OF MANAGEMENT},
volume={16},
number={1},
pages={125-145},
document_type={Article},
}