@ARTICLE{
author={Radak Zlata,Petrovic Marijana,Markovic Goran Z},
year={2025},
title={Value Stream Map for SD-WAN Business Process Improvement: A Case Study},
journal={IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT},
volume={72},
number={},
pages={2489-2503},
document_type={Article},
} 

@ARTICLE{
author={Radak Zlata,Petrovic Marijana,Markovic Goran Z},
year={2019},
title={Exploring possibilities to exploit QFD method in telecommunication service design: the case of business customer},
journal={2019 27TH TELECOMMUNICATIONS FORUM (TELFOR 2019)},
volume={},
number={},
pages={5-8},
document_type={Proceedings Paper},
} 

@ARTICLE{
author={Radak Zlata,Radonjic-Djogatovic Vesna M},
year={2016},
title={Customized charging option for business customers},
journal={2016 24TH TELECOMMUNICATIONS FORUM (TELFOR)},
volume={},
number={},
pages={49-52},
document_type={Proceedings Paper},
}