@ARTICLE{
author={Obradovic Marina,Bogicevic Dusan,Glogovac Maja,Maricic Milica M},
year={2022},
title={Conceptual Model for Exploring the Factors Which Impact Reaching the Voice of Customers},
journal={DRUSTVENA ISTRAZIVANJA},
volume={31},
number={4},
pages={597-617},
document_type={Article},
} 

@ARTICLE{
author={Obradovic Marina,Bogicevic Dusan,Glogovac Maja,Maricic Milica M},
year={2022},
title={Conceptual Model for Exploring the Factors Which Impact Reaching the Voice of Customers},
journal={DRUSTVENA ISTRAZIVANJA},
volume={31},
number={4},
pages={597-617},
document_type={Article},
}