@ARTICLE{
author={Stevic Zeljko,Nunic Dajana,Badi Ibrahim,Karabasevic Darjan},
year={2022},
title={Evaluation of Dimensions of Servqual Model for Determining Quality of Processes in Reverse Logistics Using a Delphi - Fuzzy Piprecia Model},
journal={ROMANIAN JOURNAL OF ECONOMIC FORECASTING},
volume={25},
number={1},
pages={139-159},
document_type={Article},
}