@ARTICLE{
author={Peric Goran T,Dramicanin Sandra,Gasic Marko,Djurovic Mihajlo,Novakovic-Bozic Natasa},
year={2026},
title={The Impact of Intangible Components of Service Quality on Guest Satisfaction},
journal={STRATEGIC MANAGEMENT},
volume={},
number={},
pages={-},
document_type={Article; Early Access},
} 

@ARTICLE{
author={Puska Adis,Dragic Radovan,Prdic Nedeljko,Cosic Djordje,Novakovic-Bozic Natasa,Stilic Andelka},
year={2025},
title={Digital Technologies Selection for Sustainable Urban Logistics in Last-Mile Delivery Under Conditions of Uncertainty},
journal={SUSTAINABILITY},
volume={17},
number={22},
pages={-},
document_type={Article},
} 

@ARTICLE{
author={Conic Momcilo S,Peric Goran T,Novakovic-Bozic Natasa,Dramicanin Sandra},
year={2023},
title={Guest Satisfaction and Loyalty in the Restaurants of Serbia},
journal={INTERNATIONAL REVIEW},
volume={},
number={1-2},
pages={59-75},
document_type={Article},
}