@ARTICLE{
author={Medic Adisa,Kosovac Amel,Muharemovic Ermin,Krstic Mladen D,Begovic Muhamed,Tadic Snezana R,Kalem Aida},
year={2026},
title={Customer Satisfaction in City Delivery Systems and Its Implications for Delivery Efficiency and Environmental Impacts: A Machine Learning Analysis},
journal={SUSTAINABILITY},
volume={18},
number={15},
pages={-},
document_type={Article},
} 

@ARTICLE{
author={Tadic Snezana R,Kalem Aida,Krstic Mladen D,Cabric Nermin,Medic Adisa,Veljovic Milos M},
year={2025},
title={Benchmarking Analysis of Railway Infrastructure Managers: A Hybrid Principal Component Analysis (PCA), Grey Best-Worst Method (G-BWM), and Assurance Region Data Envelopment Analysis (AR-DEA) Model},
journal={MATHEMATICS},
volume={13},
number={5},
pages={-},
document_type={Article},
}