@ARTICLE{
author={Lecic-Cvetkovic Danica M,Kostic-Stankovic Milica M,Maslic Vesna},
year={2012},
title={Research of Customer Satisfaction with the Electronic Postal Services in Serbia},
journal={METALURGIA INTERNATIONAL},
volume={17},
number={7},
pages={176-183},
document_type={Article},
}