@ARTICLE{
author={Cockalo Dragan Z,Djordjevic Dejan,Besic Carisa H,Sajfert Zvonko D,Krnjevic-Miskovic Zorica},
year={2010},
title={Providing customer satisfaction: certain aspects from Serbian case study},
journal={TECHNICS TECHNOLOGIES EDUCATION MANAGEMENT-TTEM},
volume={5},
number={2},
pages={403-413},
document_type={Article},
}