@ARTICLE{
author={Bojanic Milana,Delic Vlado D,Karpov Alexey},
year={2020},
title={Effect of Emotion Distribution on a Call Processing for an Emergency Call Center},
journal={2020 28TH TELECOMMUNICATIONS FORUM (TELFOR)},
volume={},
number={},
pages={137-140},
document_type={Proceedings Paper},
} 

@ARTICLE{
author={Bojanic Milana,Delic Vlado D,Karpov Alexey},
year={2020},
title={Call Redistribution for a Call Center Based on Speech Emotion Recognition},
journal={APPLIED SCIENCES-BASEL},
volume={10},
number={13},
pages={-},
document_type={Article},
}