@ARTICLE{
author={Vuletic Pavle V,Vuleta-Radoicic Jovana J,Kalogeras Dimitrios},
year={2015},
title={Federated trouble ticket system for service management support in loosely coupled multi-domain environments},
journal={INTERNATIONAL JOURNAL OF NETWORK MANAGEMENT},
volume={25},
number={2},
pages={95-112},
document_type={Article},
}