@ARTICLE{
author={Janicijevic Ivan B,Krsmanovic Maja,Zivkovic Nedeljko,Lazarevic Sasa D},
year={2016},
title={Software quality improvement: a model based on managing factors impacting software quality},
journal={SOFTWARE QUALITY JOURNAL},
volume={24},
number={2},
pages={247-270},
document_type={Article},
} 

@ARTICLE{
author={Janicijevic Ivan B,Seke Kristina,Djokovic Aleksandar,Filipovic Jovan V},
year={2013},
title={Healthcare workers satisfaction and patient satisfaction - where is the linkage?},
journal={HIPPOKRATIA},
volume={17},
number={2},
pages={157-162},
document_type={Article},
} 

@ARTICLE{
author={Zivkovic Nedeljko,Mijatovic Ivana S,Janicijevic Ivan B,Kudumovic Mensura},
year={2010},
title={The Role of Design and Development Process in Integration of Management Systems},
journal={TECHNICS TECHNOLOGIES EDUCATION MANAGEMENT-TTEM},
volume={5},
number={1},
pages={88-99},
document_type={Article},
}