@ARTICLE{
author={Tornjanski Vesna,Marinkovic Sanja P,Jancic Zeljka},
year={2017},
title={Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in Banking},
journal={AMFITEATRU ECONOMIC},
volume={19},
number={44},
pages={79-94},
document_type={Article},
}