@ARTICLE{
author={Tosic Biljana,Mijatovic Ivana S,Radojicic Milan,Glogovac Maja,Krivokapic Jovan},
year={2026},
title={Impact of companies' knowledge management on the environmental management system certification},
journal={KNOWLEDGE MANAGEMENT RESEARCH & PRACTICE},
volume={},
number={},
pages={-},
document_type={Article; Early Access},
} 

@ARTICLE{
author={Zivkovic Nedeljka N,Milosevic Isidora M,Glogovac Maja},
year={2026},
title={Integrating QMS model and balanced scorecard in higher education in the era of industry 5.0},
journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE},
volume={37},
number={1-2},
pages={129-146},
document_type={Article},
} 

@ARTICLE{
author={Zivkovic Nedeljka N,Milosevic Isidora M,Glogovac Maja},
year={2025},
title={Balanced Scorecard Perspectives as a Driver for Leadership in HEIs in the Era of Industry 5.0: A SEM-ANN Approach},
journal={STRATEGIC MANAGEMENT},
volume={},
number={},
pages={-},
document_type={Article; Early Access},
} 

@ARTICLE{
author={Ruso Jelena V,Milosevic Isidora M,Stojanovic Andjelka B,Glogovac Maja,Rakic Ana S,Arsic Sanela S},
year={2024},
title={Regional variations in digital transformation: the impact of industry 5.0 on business quality performance},
journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE},
volume={},
number={},
pages={-},
document_type={Article; Early Access},
} 

@ARTICLE{
author={Arsic Sanela S,Ruso Jelena V,Milosevic Isidora M,Rakic Ana S,Glogovac Maja,Filipovic Jovan V},
year={2023},
title={The Quality Indicators of E-learning: Business vs. Education},
journal={CROATIAN JOURNAL OF EDUCATION-HRVATSKI CASOPIS ZA ODGOJ I OBRAZOVANJE},
volume={25},
number={4},
pages={1103-1137},
document_type={Article},
} 

@ARTICLE{
author={Glogovac Maja,Ruso Jelena V,Arsic Sanela S,Rakic Ana S,Milosevic Isidora M},
year={2023},
title={Leadership for Quality 4.0 Improvement, Learning, and Innovation},
journal={ENGINEERING MANAGEMENT JOURNAL},
volume={35},
number={3},
pages={313-329},
document_type={Article},
} 

@ARTICLE{
author={Obradovic Marina,Bogicevic Dusan,Glogovac Maja,Maricic Milica M},
year={2022},
title={Conceptual Model for Exploring the Factors Which Impact Reaching the Voice of Customers},
journal={DRUSTVENA ISTRAZIVANJA},
volume={31},
number={4},
pages={597-617},
document_type={Article},
} 

@ARTICLE{
author={Obradovic Marina,Bogicevic Dusan,Glogovac Maja,Maricic Milica M},
year={2022},
title={Conceptual Model for Exploring the Factors Which Impact Reaching the Voice of Customers},
journal={DRUSTVENA ISTRAZIVANJA},
volume={31},
number={4},
pages={597-617},
document_type={Article},
} 

@ARTICLE{
author={Milosevic Isidora M,Arsic Sanela S,Glogovac Maja,Rakic Ana S,Ruso Jelena V},
year={2022},
title={Industry 4.0: Limitation Or Benefit for Success?},
journal={SERBIAN JOURNAL OF MANAGEMENT},
volume={17},
number={1},
pages={85-98},
document_type={Article},
} 

@ARTICLE{
author={Milosevic Isidora M,Ruso Jelena V,Glogovac Maja,Arsic Sanela S,Rakic Ana S},
year={2022},
title={An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.0},
journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE},
volume={33},
number={15-16},
pages={1896-1912},
document_type={Article},
} 

@ARTICLE{
author={Ruso Jelena V,Glogovac Maja,Filipovic Jovan V,Jeremic Veljko M},
year={2022},
title={Employee Fluctuation in Quality Management Profession: Exploiting Social Professional Network Data},
journal={ENGINEERING MANAGEMENT JOURNAL},
volume={34},
number={4},
pages={511-525},
document_type={Article},
} 

@ARTICLE{
author={Glogovac Maja,Ruso Jelena V,Maricic Milica M},
year={2022},
title={ISO 9004 maturity model for quality in industry 4.0},
journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE},
volume={33},
number={5-6},
pages={529-547},
document_type={Article},
} 

@ARTICLE{
author={Zivkovic Nedeljko,Glogovac Maja,Kovacevic Bojan  V},
year={2019},
title={Determining the quality of municipal services using SERVQUAL model},
journal={PROCEEDINGS OF THE 5TH IPMA SENET PROJECT MANAGEMENT CONFERENCE (SENET 2019)},
volume={108},
number={},
pages={16-21},
document_type={Proceedings Paper},
} 

@ARTICLE{
author={Glogovac Maja,Filipovic Jovan V,Zivkovic Nedeljko,Jeremic Veljko M},
year={2019},
title={A Model for Prioritization of Improvement Opportunities Based on Quality Costs in the Process Interdependency Context},
journal={INZINERINE EKONOMIKA-ENGINEERING ECONOMICS},
volume={30},
number={3},
pages={278-293},
document_type={Article},
} 

@ARTICLE{
author={Glogovac Maja,Filipovic Jovan V},
year={2018},
title={Quality costs in practice and an analysis of the factors affecting quality cost management},
journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE},
volume={29},
number={13-14},
pages={1521-1544},
document_type={Article},
}