@ARTICLE{
author={Prentkovskis Olegas,Erceg Zivko,Stevic Zeljko,Tanackov Ilija J,Vasiljevic Marko,Gavranovic Mladen},
year={2018},
title={A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model},
journal={SYMMETRY-BASEL},
volume={10},
number={12},
pages={-},
document_type={Article},
}