@ARTICLE{
author={Celic Djordje,Petrov Viktorija,Dzinic Tanja,Beric Dalibor},
year={2026},
title={Stimulating Loyalty Through Customer Experience Via Marketing Outcomes in the Banking Sector},
journal={CASOPIS ZA EKONOMIJU I TRZISNE KOMUNIKACIJE},
volume={16},
number={3},
pages={851-868},
document_type={Article},
} 

@ARTICLE{
author={Dzinic Tanja,Celic Djordje,Petrov Viktorija,Draskovic Zoran},
year={2026},
title={Customer Experience Quality and Its Marketing Outcomes in Banking: Evidence from Industry in Transition},
journal={SYSTEMS},
volume={14},
number={3},
pages={-},
document_type={Article},
}