@ARTICLE{
author={Bajcetic Stanko A,Tica Slaven M,Zivanovic Predrag V,Milovanovic Branko M,Dorojevic Andrea M},
year={2018},
title={Analysis of Public Transport Users' Satisfaction Using Quality Function Deployment: Belgrade Case Study},
journal={TRANSPORT},
volume={33},
number={3},
pages={609-618},
document_type={Article},
} 

@ARTICLE{
author={Zivanovic Predrag V,Tica Slaven M,Bajcetic Stanko A,Milovanovic Branko M,Dorojevic Andrea M},
year={2018},
title={Moving Revenue Risk to Operators in Gross Cost Contracts. the Serbian Experience},
journal={INTERNATIONAL JOURNAL OF TRANSPORT ECONOMICS},
volume={45},
number={1},
pages={149-167},
document_type={Article},
}