@ARTICLE{
author={Dobrodolac Momcilo,Markovic Dejan,Cubranic-Dobrodolac Marjana,Denda Nebojsa},
year={2014},
title={Using work stress measurement to develop and implement a TQM programme: a case of counter clerks in Serbian Post},
journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE},
volume={25},
number={11-12},
pages={1262-1279},
document_type={Article},
}