@ARTICLE{
author={Grujic Dusan D,Milic Aleksandar R,Dadic Jovana V,Despotovic-Zrakic Marijana S},
year={2012},
title={Application of IVR in e-learning system},
journal={2012 20TH TELECOMMUNICATIONS FORUM (TELFOR)},
volume={},
number={},
pages={1472-1475},
document_type={Proceedings Paper},
} 

@ARTICLE{
author={Dadic Jovana V,Bogdanovic Zorica M,Radenkovic Milos,Mazinjanin Djordje,Jovanic Branislav R},
year={2012},
title={Developing a Multifaceted Model for Scaffolding Information Management in E-Government Systems},
journal={METALURGIA INTERNATIONAL},
volume={17},
number={12},
pages={140-146},
document_type={Article},
} 

@ARTICLE{
author={Dadic Jovana V,Despotovic-Zrakic Marijana S,Barac Dusan M,Paunovic Lidija,Labus Aleksandra B},
year={2012},
title={Managing eGovernment Information Resources Using Faceted Taxonomy},
journal={PROCEEDINGS OF THE 12TH EUROPEAN CONFERENCE ON EGOVERNMENT, VOLS 1 AND 2},
volume={},
number={},
pages={169-175},
document_type={Proceedings Paper},
} 

@ARTICLE{
author={Vulic Marko,Dadic Jovana V,Radenkovic Bozidar Lj,Despotovic-Zrakic Marijana S,Bogdanovic Zorica M},
year={2012},
title={Social Crm Metrics in E-Education},
journal={METALURGIA INTERNATIONAL},
volume={17},
number={7},
pages={205-211},
document_type={Article},
}