@ARTICLE{
author={Filipovic Vinka S,Cicvaric Slavica,Stavljanin Velimir B,Damnjanovic Vesna,Radojicic Zoran A,Zarkic-Joksimovic Nevenka A,Gogic Aleksandra S},
year={2010},
title={Influence of healthcare institution managers' proactive approach to communication activities on patient satisfaction},
journal={VOJNOSANITETSKI PREGLED},
volume={67},
number={4},
pages={267-271},
document_type={Article},
}