@ARTICLE{
author={Radovic Milic,Camilovic Slobodan,Rakic Zoran,Simeunovic Barbara,Tomasevic Ivan B,Stojanovic Dragana D},
year={2012},
title={Process management as basis for quality management in service industry},
journal={TECHNICS TECHNOLOGIES EDUCATION MANAGEMENT-TTEM},
volume={7},
number={2},
pages={608-613},
document_type={Article},
}