@ARTICLE{
author={Celic Djordje,Petrov Viktorija,Dzinic Tanja,Beric Dalibor},
year={2026},
title={Stimulating Loyalty Through Customer Experience Via Marketing Outcomes in the Banking Sector},
journal={CASOPIS ZA EKONOMIJU I TRZISNE KOMUNIKACIJE},
volume={16},
number={3},
pages={851-868},
document_type={Article},
} 

@ARTICLE{
author={Radosevic Milan,Baosic Milan,Caric Marko,Jovanovic Vladimir,Beric Dalibor,Bojic Zarko,Avramovic Nenad},
year={2014},
title={Implementation of Business Process Reengineering in Human Resource Management},
journal={INZINERINE EKONOMIKA-ENGINEERING ECONOMICS},
volume={25},
number={2},
pages={211-222},
document_type={Article},
}