@ARTICLE{
author={Medic Adisa,Kosovac Amel,Muharemovic Ermin,Krstic Mladen D,Begovic Muhamed,Tadic Snezana R,Kalem Aida},
year={2026},
title={Customer Satisfaction in City Delivery Systems and Its Implications for Delivery Efficiency and Environmental Impacts: A Machine Learning Analysis},
journal={SUSTAINABILITY},
volume={18},
number={15},
pages={-},
document_type={Article},
} 

@ARTICLE{
author={Muharemovic Ermin,Kosovac Amel,Begovic Muhamed,Tadic Snezana R,Krstic Mladen D},
year={2025},
title={Cost Modeling for Pickup and Delivery Outsourcing in CEP Operations: A Multidimensional Approach},
journal={LOGISTICS-BASEL},
volume={9},
number={3},
pages={-},
document_type={Article},
}